At Babynaturo, customer satisfaction is our top priority. We ensure that all our products meet high standards of quality. However, if you receive a damaged item, we are here to assist you.
Eligibility for Returns:
- Damaged Products Only: We accept returns only for products that arrive damaged. Please inspect your order upon receipt. If you notice any damage, contact us immediately.
Return Process:
- Contact Us: Notify us of the damaged product within 7 days of receiving your order. Please include your order number, a description of the damage, and photos of the damaged product.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to return the item.
- Shipping: You are responsible for the shipping costs to return the damaged product. We recommend using a trackable shipping service to ensure we receive the item.
- Inspection: Upon receiving the returned item, our team will inspect it to verify the damage.
- Refund: If the damage is confirmed, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.
Non-Returnable Items:
- Products that are not damaged.
- Items returned without prior authorization.
- Items returned after the 7-day window.
Exchanges:
We do not offer exchanges. If you receive a damaged product, you may return it for a refund and place a new order for the desired product.
Contact Information:
For any questions or concerns regarding your return or refund, please contact our customer service team at
The Evolution TreePlot No. 33/3, Gadasalli,Shivanahalli Post, Kanakapura Taluk,Ramanagara District – 562117
info@babynaturo.com
.